Privacy policy

Privacy Policy

Workthere is a trading style of Savills plc. On the site, “Savills”, “our” and “we” means all the UK companies in the Savills plc Group and also includes Workthere. Any reference to “you” or “your” refers to anyone whose personal information we process. Savills is committed to ensuring that your privacy is protected. This Privacy Notice explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This is the UK privacy policy.

For the US privacy policy, please click here.

For the Singapore privacy policy, please click here.

For the India Privacy policy, please click here.

For the Irish privacy policy, please click here.

1. Introduction

Our use of your personal data will be governed by this Privacy Notice.

Savills is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.

This privacy notice explains:

What personal information is
How we collect your personal information
The types of personal information we collect
How we use your personal information
The legal basis for processing your personal information
How we share your personal information
How long we keep your personal information
How we keep your personal information secure
Overseas transfers of your personal information
Your rights in relation to your personal information
How to make complaints and how to contact us

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

2. What is personal information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.

3. What personal information do we collect?

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).

We will also confirm whether you have any relatives or close connections working at Savills so that we can consider potential conflict of interests and if identified how to manage these , in accordance with our statutory and regulatory obligations.

Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

Buy, Sell, Let, Rent

If you are buying, selling or letting a property through us;

We will collect a contact telephone number to get in touch with you about organising viewings and updating you on any offers received or rental applications for your property.
Where you have enquired about buying a specific property, we will use your contact details to respond which may include us sending you alternative properties to help with your search.
Where you are not the legal owner of the property we will request details from you as to your ability to sell or let the property such as a Power of Attorney, Guardianship Order or Grant of Probate.
Where you engage with Savills, we may collect information required to identify you to meet anti-money laundering and counter terrorist financing requirements. If we are dealing with an entity such as a company, trust or charity, we may need to obtain personal information for the beneficiaries of the entity and those in a position of control. This will include, but is not limited to, identity and address documents. We may also need to collect information on other individuals who have an interest in the property who are not considered to be our customers.
We will collect your bank account details to arrange onward payment of rent due to you.
Where we are working alongside third parties such as solicitors, developers, joint or multi agents, we may need to share these documents on the basis of legitimate interests.
If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.

If you wish to rent a property we are listing;

Where you have enquired about renting a specific property, we will use your contact details to respond which may include us sending you alternative properties to help with your search

Specific access requirements so that we can find a property that is suitable for your needs
Your bank / building / similar account details to allow us to manage an approved tenancy deposit account for you and to set up your rental payments.
If you are a tenant renting under the 'Right to Rent' scheme we will collect details of your Biometric residence card, your immigration status document and/or your birth certificate to carry out our required checks under this scheme

We may also need to collect specific identity documents from you for the purpose of preventing and detecting crime, fraud or money laundering.

4. How we use your personal information

What is the legal basis of our data processing?

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information;

For employment-related purposes
Where we need information to perform the contract we have entered into with you
Where we need to comply with a legal obligation
Where the processing is necessary for us to carry out activities for which it is in Savills' legitimate interests (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests, including:

Processing that is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns. – this will include sending you marketing information from time to time after you have engaged us to provide services or received services from us either which may be similar and of interest to you or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.
Processing that is necessary to improve our knowledge of the real estate sector – this will include undertaking market analysis and research so that we better understand trends in the property sector and provide better knowledge along with more tailored and relevant services for our customers in the future.
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively – this will include: verifying the accuracy of information that we hold about you and create a better understanding of you as a customer; processing for administrative efficiency purposes such as where we outsource certain administrative functions to third parties who are specialise in such services; processing for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access or to comply with a request from you in connection with the exercise of any of your rights outlined below.

In more limited circumstances we may also rely on the following legal bases:

Where we need to protect your interests (or someone else's interests); and/or
Where it is needed in the public interest or for official purposes

We may process special categories of personal information and criminal conviction information in the following limited circumstances:

With your explicit consent, in which case we will explain the purpose for which the information will be used at the point where we ask for your consent.

Specific information on how your personal information will be used for the particular services you have requested from us is provided below:

How we use your personal information

For specific information on how your personal information will be used for the services you have requested from us, please select from any of the options below;

Buy, Sell, Let, Rent

We use your personal information for the purposes of fulfilling our obligations to you to let or sell your property or, if you are a buyer or tenant, for the purposes of arranging viewings, obtaining feedback, and arranging a contract for sale or a lease for you.

We will use your personal information to conduct due diligence in accordance with other legal or regulatory obligations
We will share your personal information with your appointed solicitors and the solicitors and agents acting for the other side of the deal as is necessary to facilitate the sale or purchase. We may also share your personal information with joint or multi agents or developers, as the case may be.
We will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property. In such circumstances, the third party referencing agency may act as a data controller for your information.

Other uses of your personal information

If we sell any part of our business and/or integrate it with another organisation your details may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs the new owners of the business will only be permitted to use your information in the same or similar way as set out in this privacy notice.
We will share personal information with our regulators, governmental or quasi-governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations;
Where we use third party services providers who process personal information on our behalf in order to provide services to us. This includes IT systems providers and IT contractors as well as third party referencing or screening agencies for the purposes of the prevention and detection of crime.
We may share your personal information with any person working within the Savills Group on a need to know basis to ensure we are able to perform our obligations to you.
We will hold your personal information on our client management systems and use this to provide you with marketing information about similar services offered by Savills to those which you have engaged us to provide which we feel you might find useful from time to time. You have the opportunity to opt out of receiving this information at any time.

What happens if you do not provide information that we request?

We need some of your personal information to perform the services you have requested from us. For example:

Where we are selling a property on your behalf we need to know your contact information so that we can update you with information on viewings, offers and the progress of the sale; and
Where you have asked us to find you a property which meets certain access requirements, we may need to know some further details about your particular circumstances so that we can find you a suitable property;

We also need some information so that we can comply with our legal obligations. For example, we may need identity documents from you to meet our obligations to prevent fraud and money laundering.

If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

5. How we keep your information secure

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:

Our client files are stored on our secure client management systems. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.
Hard copy documentation is stored in locked cabinets.

All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.

We ensure access to personal information is restricted to Savills employees and workers or other persons working within the Savills Group on a need to know basis. Training is provided to any of those Savills employees and workers who need access to personal information.

6. For how long do we keep your personal information

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

7. Overseas transfers of your personal information

We may transfer, store, or process your personal information in locations outside the UK and the European Economic Area (EEA). Where the countries to which your personal information is transferred do not offer an equivalent level of protection for personal information to the laws of the UK, we will ensure that appropriate safeguards are put in place.

We’ll use one of these safeguards:

Transfer it to a non-EEA country that has received an adequacy decision from the European Commission. This means that country has privacy laws that give the same protection as within the EEA.
Put in place the EU Commission’s standard contractual clauses with the recipient. This means that they must protect it to the same standards as organisations within the EEA.
Transfer it to organisations that have implemented binding corporate rules, which have been approved by an EU supervisory authority.

8. Your rights in relation to your personal information

You have a number of rights in relation to your personal information, including the right to:

Be informed about how we use your personal information
Obtain access to your personal information that we hold
Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate
Request that we erase your personal information in the following circumstances:

If Savills is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected
If Savills is relying on consent as the legal basis for processing and you withdraw consent
If Savills is relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing
If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)
If it is necessary to delete the personal information to comply with a legal obligation

Ask us to restrict our data processing activities where you consider that:

personal information is inaccurate
our processing of your personal information is unlawful
where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim
where you have raised an objection to our use of your personal information

Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information
Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information; and
Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

If you would like to exercise any of your rights please contact data@savills.com.

Please note that we will keep a record of the fact that you have made a request to exercise your rights, and our response to your request, in order to demonstrate compliance with our data protection obligations and so that we can handle any queries, complaints or claims in relation to your request. This record will be kept in accordance with our retention policies at section 6 above.

9. Complaints and Contact Details

Complaints

If you have any complaints about the way we use your personal information please contact the Customer Relations Officer at complaints@savills.com who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK). If you need more information about how to contact your local data protection authority please let us know by contacting dpo@savills.com.

Contact details

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to dpo@savills.com or writing to the Data Protection Officer, Savills plc, Finsbury Circus House, 15 Finsbury Circus, London EC2M 7EB.

10. The use of cookies by Savills

When browsing our website, cookies that are strictly necessary for the performance and function of the website are automatically utilised. We will only utilise non-essential cookies if you have provided us with consent to do so by selecting ‘Allow all cookies’ in the cookies banner.

What is a cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

What cookies do Savills use?

Below is a list of the cookies used by this website and provides a description of how each cookie works, Where further information about a cookie exists on an external website a link has been provided under 'More information'.

Cookie	Purpose	More information
Google Analytics	The Savills Website uses Google Analytics, a web analytics service provided by Google. This sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website	How to reject or delete this cookie
Google Adwords	The Savills Website uses Google Adwords to remarket or use similar audiences to display adverts on other 3rd party websites.	Opt out
Google Signalling	You can also opt out here: https://tools.google.com/dlpage/gaoptout/
LinkedIn Conversion Tracking & Insight Tag	The LinkedIn Insight Tag is a piece of lightweight JavaScript code that we have added to our websites to enable in-depth campaign reporting and to help us unlock valuable insights about our website visitors. We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts. The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted. The LinkedIn browser cookie is stored in a visitor's browser until they delete the cookie or the cookie expires (there’s a rolling six-month expiration from the last time the visitor’s browser loaded the Insight Tag).	You can opt out of cookies from LinkedIn on your LinkedIn settings page and recommend you read their Cookie Policy for more information.
Hotjar	Hotjar allows us to understand what users do on our site by visually (and anonymously) representing their clicks, taps and scrolling behaviour	For more information visit the Hotjar site
Doubleclick	The Savills Website uses Google Adwords to remarket or use similar audiences to display adverts on other 3rd party websites.	To opt out
VWO	Savills uses VWO to test different variations of content and improve user experience.	To opt out
Facebook	Facebook, may use cookies, web beacons, and other storage technologies to collect or receive specific types of information and Savills may use that information to provide targeted ads.	For more information
Microsoft UET (Bing)	The Workthere website uses Microsoft UET (Bing) to remarket or use similar audiences to display adverts on other 3rd party websites.	More information
Twitter	Twitter may use cookies, web beacons, and other storage technologies to collect or receive specific types of information and Savills may use that information to provide targeted ads.	For more information
Giosg Live Chat	The Savills Website uses a 3rd party live chat service, Giosg. This includes the use of cookies for the personalization and analytics. Tracking and storage of data including IP address, content of chat conversations, visited URLs, referrer URL, timestamp, operating system, device, browser.	More information
Cloudflare	The Workthere website uses Cloudfare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. This is necessary for supporting Cloudflare’s security features.	More information
Segmenteer	The Workthere website uses Segmenteer to collect webform data from visitors to analyse the performance of marketing channels.	More information
ASP.Net	This uniquely identifies the user’s session so that it will be automatically set when visiting any page running on the ASP.NET platform	More information
BasketId	Used to allow properties to be added to a shortlist.	Cookies stored for 90 days
SiteCurrency	This is set when the currency is changed.	Session cookies, deleted once browser is closed
SearchOccupancy	We use to store the search place and search occupancy the user has selected via the search form.	Session cookies, deleted once browser is closed
SearchPlace	We use to store the search place and search occupancy the user has selected via the search form.	Session cookies, deleted once browser is closed
GlobalRecognitionCheck	To enable us to direct you to the correct country view. This is set on firstload so the modal is only displayed once.	Cookies stored for 1 year
ShortlistCount	Allows us to show the number of items shortlisted.	Session cookies, deleted once browser is closed
YouTube	Used for the implementation and functionality of YouTube video-content on the website.	More information
Matterport	To enable users to view virtual tours and the 3D view function of the website	More information

Application:
Google reCAPTCHA, version 3 (v3)

Description:
Workthere uses a service called reCAPTCHA v3, provided by Google on this website to protect against malicious attacks (e.g. DDoS attacks) by non-human visitors (i.e. bots) and to prevent spam. This service checks whether a specific action on the Workthere website, such as inputting data into a form, is carried out by a natural person or by an automated computer program (e.g. spam software). The use of reCAPTCHA v3 means your browser will initiate a connection to Google’s servers.

Workthere does not gain any precise knowledge of the content of the transmitted data or its use by Google and his no ability to further restrict the transmission of data to Google and its partners.

Workthere wishes to indicate that the use of reCAPTCHA v3 is subject to Google’s Privacy Policy (https://policies.google.com/privacy). You can find further information about reCAPTCHA at https://www.google.com/recaptcha.

How do I restrict or delete cookies?

13 of the cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website.

Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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